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Account Services

If You Are On The Move ... Please Remember To Update Your Information!
August 11, 2015
Summer is a busy time and we find our customers are on the go! Many of you are moving and changing phones and/or emails. In an effort to provide the...
Protect Your Finances Using These Simple Tips
August 7, 2015
Recently, there has been an increase in the number of news reports about financial fraud, more specifically ATM fraud. How can you protect yourself...
Tips to Fight Debit Card and Online Fraud
May 28, 2015
Local law enforcement has indicated an increase of debit card fraud in the local area. While the incidents that have been reported by customers have...

Privacy & Security

CSB understands how important privacy and security are to you not only in your banking but also in your everyday life. We do our utmost to maintain the highest levels of both to protect your information. 

You can also find a wealth of resouces here!



Privacy Policy
CSB and its associates, CSB Financial Advisors and CSB Insurance Group are committed to maintaining the confidentiality of our customer information, as stated in our Privacy Policy. You can find our privacy policy here.

Children's Privacy Protection Act
CSB joins other financial institutions in protecting the rights and well being of children per the Children's Online Privacy Protection Act.


Identity Theft Information

Identity Theft Resources

Identity Theft Protection
CSB offers tools and services to help protect you from identity theft.

Credit Reporting Agency Information

Know your Credit Score Help protect yourself from Identity Theft

Equifax PO Box 740241 Atlanta, GA 30374-0241 800-685-1111

Experian PO Box 2002 Allen, TX 75013 888-397-3742

TransUnion PO Box 390 Springfield, PA 19064-0390 800-916-8800


Fraud Management Information/Resources

Fraud Management for Debit Cards

Protecting you from unauthorized use of your debit card is a top priority at Community State Bank. To that end, we are partnering with Fiserv, our debit card administrator, to implement a fraud monitoring system, called Debit Card Fraud Management. This service will help monitor your bank account for fraudulent debit card activity. If suspicious activity is detected on the account associated with your debit card (i.e. out-of-state purchases or uncharacteristically high charges), you will be contacted by Community State Bank or by a Fiserv fraud specialist, calling on our behalf, to verify those transactions.

We would like to ensure that we can reach you promptly if fraudulent activity is suspected. If at any time your contact information changes, please notify your personal banker, teller or Customer Care at 515-331-3100. As always, we keep your personal information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Remember to use caution when providing your debit card information, and contact us immediately if you suspect your debit card has been stolen or compromised.

Fraudulent Check Scam

If you think you may have become victimized by a fraudulent check scam, contact the following agencies:

  • Contact the bank who issued the check directly to report receipt of the check and to verify authenticity. Do not use the telephone number provided on the check – this number is probably not associated with the bank, but rather with the scam artist. To locate a bank’s mailing address, you can check the FDIC’s Web site at:
  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or file an electronic complaint via their Internet site at
  • The Iowa Attorney General at:
  • For Internet Scams - Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center:
  • Mail-based scams-U.S. Postal Inspector Service at

Wire Fraud

You might call them by different names but these scam artists have one thing in common: they pretend to be someone they are not and tell you a bogus story to con you into wiring them money.


Other Useful Resources

At CSB, we know you need to feel your financial information is secure from theft. We use the maximum level of security offered through our systems to make sure your accounts are safe.

MasterCard® Secure Code™
Take advantage of MasterCard® SecureCode™ - a free security service to help protect against unauthorized use of your MasterCard® debit card online.
Learn to protect yourself from financial fraud with these helpful tips!

Consumer Tips on Hot Topics from the FDIC

Helpful Tips
Some of the old rules are your best protection.

Scam Warnings
At CSB, we know the importance of staying abreast of the latest scam warnings. Protect yourself from this activity by checking this page of our website for recent warnings.


CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here
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(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 331-1855

Community State Bank
P.O. Box 127
Ankeny, IA 50021

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