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Account Services

New CSB Debit & ATM Cards Active on Monday, March 30
March 27, 2015
You new card(s) will be active on Monday, March 30. Your old card(s) will be deactivated automatically. Here are a few quick tips: You should...
Tips to Protect Yourself from Large Scale Data Breaches
September 27, 2014
See attached information from the Consumer Financial Protection Bureau regarding protecting yourself from large scale data...

Privacy & Security

CSB understands how important privacy and security are to you not only in your banking but also in your everyday life. We do our utmost to maintain the highest levels of both to protect your information.

Privacy Policy
CSB and its associates, CSB Financial Advisors and CSB Insurance Group are committed to maintaining the confidentiality of our customer information, as stated in our Privacy Policy. Click here for our printer friendly Privacy Policy.

Shazam Fraud Management for Debit Cards

Protecting you from unauthorized use of your debit card is a top priority at Community State Bank. To that end, we are partnering with SHAZAM, our debit card administrator, to implement a fraud monitoring system, called Shazam Fraud Management (SFM). This service will help monitor your bank account for fraudulent debit card activity. If suspicious activity is detected on the account associated with your debit card (i.e. out-of-state purchases or uncharacteristically high charges), you will be contacted by Community State Bank or by a SHAZAM fraud specialist, calling on our behalf, to verify those transactions.

We would like to ensure that we can reach you promptly if fraudulent activity is suspected. If at any time your contact information changes, please notify your personal banker, teller or Customer Care at 515-331-3100. As always, we keep your personal information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Remember to use caution when providing your debit card information, and contact us immediately if you suspect your debit card has been stolen or compromised.

Scam Warnings
At CSB, we know the importance of staying abreast of the latest scam warnings. Protect yourself from this activity by checking this page of our website for recent warnings.

Children's Privacy Protection Act
CSB joins other financial institutions in protecting the rights and well being of children per the Children's Online Privacy Protection Act.

At CSB, we know you need to feel your financial information is secure from theft. We use the maximum level of security offered through our systems to make sure your accounts are safe.

Identity Theft Protection
CSB offers tools and services to help protect you from identity theft.

MasterCard® Secure Code™
Take advantage of MasterCard® SecureCode™ - a free security service to help protect against unauthorized use of your MasterCard® debit card online.
Learn to protect yourself from financial fraud with these helpful tips!

Consumer Tips on Hot Topics from the FDIC

Helpful Tips
Some of the old rules are your best protection.

Know your Credit Score
Help protect yourself from Identity Theft

PO Box 740241
Atlanta, GA 30374-0241

PO Box 2002
Allen, TX 75013

PO Box 390
Springfield, PA 19064-0390

Fraudulent Check Scam

If you think you may have become victimized by a fraudulent check scam, contact the following agencies:

  • Contact the bank who issued the check directly to report receipt of the check and to verify authenticity. Do not use the telephone number provided on the check – this number is probably not associated with the bank, but rather with the scam artist. To locate a bank’s mailing address, you can check the FDIC’s Web site at:
  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or file an electronic complaint via their Internet site at
  • The Iowa Attorney General at:
  • For Internet Scams - Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center:
  • Mail-based scams-U.S. Postal Inspector Service at
CUSTOMER CARE:  (515) 331-3100 TOLL FREE:  (844) 218-3100
LOST/STOLEN DEBIT CARDS:  (800) 383-8000 TELEBANK:  (515) 224-8181
SHAZAM FRAUD MANAGEMENT:  (866) 508-2693 EMAIL US: Click here
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(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 331-1855

Community State Bank
P.O. Box 127
Ankeny, IA 50021

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Community State Bank does not provide, and is not responsible for, the product, service or overall website content available at linked websites. Community State Bank's privacy policies do not apply to linked websites. Viewers should consult the privacy disclosures on linked websites for further information.

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