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Online Viligence Is Key During the Holidays
November 27, 2015
US-Cert is alerting consumers to several holiday phishing and malware campaigns. Find important information about these cyber holiday scams...
Experience the New Bill Pay!
November 5, 2015
The new Bill Pay is active within online banking. Here are a few helpful tips to keep in mind, as you use it for the first time. Compare your...
Tips to Fight Debit Card and Online Fraud
October 1, 2015
Local law enforcement has indicated an increase of debit card fraud in the local area. While the incidents that have been reported by customers have...

Privacy & Security

CSB understands how important privacy and security are to you not only in your banking, but also in your everyday life. We do our best to maintain the highest levels of security to protect your information. We also want to arm you with current information that you can use to keep up with cyber criminals.

We will periodically offer snapshots of the latest topics around your security in the latest issue of "The Security Summary".

Here is the latest Cyber Crime newsletter from the Center for Internet Security.

You can also find a wealth of free resouces by visiting 



Privacy Policy
CSB and its associates, CSB Financial Advisors and CSB Insurance Group are committed to maintaining the confidentiality of our customer information, as stated in our Privacy Policy. You can find our privacy policy here.

Children's Privacy Protection Act
CSB joins other financial institutions in protecting the rights and well being of children per the Children's Online Privacy Protection Act.


Identity Theft Information

Identity Theft Resources

Identity Theft Protection
CSB offers tools and services to help protect you from identity theft.

Credit Reporting Agency Information

Know your Credit Score Help protect yourself from Identity Theft

Equifax PO Box 740241 Atlanta, GA 30374-0241 800-685-1111

Experian PO Box 2002 Allen, TX 75013 888-397-3742

TransUnion PO Box 390 Springfield, PA 19064-0390 800-916-8800


Fraud Management Information/Resources

Fraud Management for Debit Cards

Protecting you from unauthorized use of your debit card is a top priority at Community State Bank. To that end, we are partnering with Fiserv, our debit card administrator, to implement a fraud monitoring system, called Debit Card Fraud Management. This service will help monitor your bank account for fraudulent debit card activity. If suspicious activity is detected on the account associated with your debit card (i.e. out-of-state purchases or uncharacteristically high charges), you will be contacted by Community State Bank or by a Fiserv fraud specialist, calling on our behalf, to verify those transactions.

We would like to ensure that we can reach you promptly if fraudulent activity is suspected. If at any time your contact information changes, please notify your personal banker, teller or Customer Care at 515-331-3100. As always, we keep your personal information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Remember to use caution when providing your debit card information, and contact us immediately if you suspect your debit card has been stolen or compromised.

Fraudulent Check Scam

If you think you may have become victimized by a fraudulent check scam, contact the following agencies:

  • Contact the bank who issued the check directly to report receipt of the check and to verify authenticity. Do not use the telephone number provided on the check – this number is probably not associated with the bank, but rather with the scam artist. To locate a bank’s mailing address, you can check the FDIC’s Web site at:
  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or file an electronic complaint via their Internet site at
  • The Iowa Attorney General at:
  • For Internet Scams - Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center:
  • Mail-based scams-U.S. Postal Inspector Service at

Wire Fraud

You might call them by different names but these scam artists have one thing in common: they pretend to be someone they are not and tell you a bogus story to con you into wiring them money.


Other Useful Resources

At CSB, we know you need to feel your financial information is secure from theft. We use the maximum level of security offered through our systems to make sure your accounts are safe.

MasterCard® Secure Code™
Take advantage of MasterCard® SecureCode™ - a free security service to help protect against unauthorized use of your MasterCard® debit card online.
Learn to protect yourself from financial fraud with these helpful tips!

Consumer Tips on Hot Topics from the FDIC

Helpful Tips
Some of the old rules are your best protection.

Scam Warnings
At CSB, we know the importance of staying abreast of the latest scam warnings. Protect yourself from this activity by checking this page of our website for recent warnings.


CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here
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(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 331-1855

Community State Bank
P.O. Box 127
Ankeny, IA 50021

You are now being directed to a section of the CSB website containing products that are not insured by the FDIC; not a deposit or other obligation of, or guaranteed by, the depository institution; subject to investment risks, including possible loss of the principal amount invested.

Community State Bank does not provide, and is not responsible for, the product, service or overall website content available at linked websites. Community State Bank's privacy polices and security standards do not apply to linked websites. Viewers should consult the privacy and security disclosures on linked websites for further information.

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