From the CEO
Thriving in a Growing Community
In March 2018, Community State Bank turned 116 years old. We still feel as young and thriving as ever! The community of Ankeny has grown well-beyond its founders' imaginations and we’ve kept pace every step of the way.
You're More than a Transaction
Through all the years of progress one thing has never changed ... it’s about you. When you walk through our doors, you are met by people who genuinely care and who are empowered to do what’s right for you. If they don’t have an answer, they will find one. If you simply need a cup of coffee and someone to listen, it’s our pleasure to pour you a cup and pull up a chair.
You will periodically see new faces at our locations. We go out of our way to hire people who realize there’s more to a customer relationship than money. Our Redefining Simple principles are embedded in our culture and set exceptional standards for how we do business and treat our customers. Our hope is that you are having a brighter day when you walk out the door of the Bank than you were when you walked in.
It is a source of great pride that CSB employees are passionate about serving in our communities. You will see them mentoring at local schools, hosting a food drive, teaching kids to save or serving meals at local shelters. We encourage you to roll up your sleeves, join us in volunteering and discover the same joy that we have found in serving others.
We believe that banking should not be complicated. CSB makes certain to offer products and services that fit your lifestyle and make it simple to manage your finances. We'll continue to offer new products and services to keep pace with the industry and our customers' needs. However, we still appreciate traditional values like calling our customers by name and offering a handshake. I encourage you to experience Community State Bank. Visit any of our 10 convenient locations, contact us by phone, visit bankcsb.com or check us out in your app store. I sincerely appreciate your continued faith in us. The entire Community State Bank family understands you have many banking choices and we want to be your choice for banking.
Ronald Nagel, CEO
Redefining Simple is more than a tagline, it's our promise.
CSB offers all the services you need to meet your financial needs - from personal and business banking to mortgage financing, insurance and retirement income planning. We make banking as easy as possible with phones answered by real people and employees who take a genuine interest in you, our customer. When you're at CSB, expect the royal treatment. Relax in the red leather chair that symbolizes what we try to be to our customers - inviting and genuine. It also represents our commitment to making exceptional service the standard, not the exception. Visit one of our ten convenient locations to see how we can "redefine simple" for you.
By "Redefining Simple," our commitment is to:
- Make it easy for customers to do business with us.
- Make exceptional service the rule, not the exception.
- Be accountable.
- Be innovative and embrace change.
- Be a team player.
- Be professional.
Supporting Your Community
Community State Bank’s commitment to our community has left an enduring legacy of purpose and progress. It's who we are ... your community. Every year, CSB is contacted by many worthwhile charitable organizations. We make every effort to accommodate as many sponsorship and donation requests as possible. Unfortunately, due to the large number of requests we receive, we are not able to fulfill all requests. The deadline for a sponsorship request is 6 weeks prior to your event. We will contact you if your donation or sponsorship request is approved. Thank you for making us aware of the opportunity.