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Privacy Policy

Increased ATM Fraud in Metro
June 16, 2015
Our fraud management system has indicated an increase of ATM fraud in the local area. Local media has also reported the presence of skimming devices...
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June 14, 2015
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Tips to Fight Debit Card and Online Fraud
May 28, 2015
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The Age of Mobile - Important Security Tips
April 30, 2015
By 2017, the number of smartphone users in the U.S. is expected to surpass 200 million, nearly 65 percent of the population. Negotiating security in...

FACTS

 
Rev. March 2015

What does Community State Bank, N.A. and CSB Insurance Group do with your personal information?

WHY?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

WHAT?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and credit history
  • Account balances and income
  • Insurance claim history and credit-based insurance scores

HOW?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Community State Bank, N.A. and CSB Insurance Group choose to share; and whether you can limit this sharing.

 

Reasons we can share your personal information

Does Community State Bank, N.A. and CSB Insurance Group share?

Can you limit this sharing?

For our everyday business purposes –

such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes No

For our marketing purposes –

to offer our products and services to you

Yes No
For joint marketing with other financial companies No We don't share

For our affiliates’ everyday business purposes –

information about your transactions and experiences

No We don't share

For our affiliates’ everyday business purposes –

information about your creditworthiness

No We don't share
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We don't share

 

To limit our sharing

  • Call (515) 331-3100
  • Click HERE to submit a Do Not Contact request or
  • Visit us online: www.bankcsb.com or www.csbinsurance.com

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call (515) 331-3100 or go to www.bankcsb.com or www.csbinsurance.com

 

Who We Are
Who is providing this notice? Community State Bank, N.A. and CSB Insurance Group
What We Do
How does Community State Bank, N.A. and CSB Insurance Group protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Community State Bank, N.A. and CSB Insurance Group collect my personal information?

We collect your personal information, for example, when you

  • Open an account or apply for a loan
  • Seek advice about your investments or apply for insurance
  • Show your government-issued ID

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffilliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account or policy.

 

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include First State Bank in Webster City, IA, Community State Bank, N.A. and CSB Insurance Group.

Nonaffilliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Community State Bank, N.A. and CSB Insurance Group do not share with nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Community State Bank, N.A. and CSB Insurance Group do not jointly market with nonaffiliated financial companies.
CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here
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(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 331-1855
URL: http://www.bankcsb.com

Community State Bank
P.O. Box 127
Ankeny, IA 50021

You are now being directed to a section of the CSB website containing products that are not insured by the FDIC; not a deposit or other obligation of, or guaranteed by, the depository institution; subject to investment risks, including possible loss of the principal amount invested.


Community State Bank does not provide, and is not responsible for, the product, service or overall website content available at linked websites. Community State Bank's privacy polices and security standards do not apply to linked websites. Viewers should consult the privacy and security disclosures on linked websites for further information.

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