Account Services

"Heartbleed" Vulnerability Issue
April 11, 2014
There has been a great deal of press regarding the "Heartbleed" vulnerability issue that could potentially affect computer systems. As always, the...
Fraud Alert
April 10, 2014
CSB customers have notified the Bank that they have received automated and live telephone calls requesting debit card/account information. These calls...
Spring Newsletter
April 1, 2014
Check out the Spring 2014 Select 50 Plus newsletter! Click the link above and read all about what's in store for the club this coming year. Issues of...
Mobile Banking is New and Improved!
April 1, 2014
Simply Mobile is now available. CSB now offers three great ways to bank mobile with Simply Mobile! You can access your accounts through text, mobile...
New Security Measures for Online Banking
March 25, 2014
Over the next few months, you will notice the image and pass phrase that you would typically see in the process of logging into your online banking...
Congratulations to CSB Insurance Group for their recent achievements!
March 10, 2014
Community State Bank’s affiliate, CSB Insurance Group, has been recognized by several national agencies for their service excellence in the...

TeleBank Instructions

Call (515) 224-8181 - 24 Hours/ 7 Days a Week

FOR AUTOMATED ACCOUNT INFORMATION

Press 1 - Enter account number followed by the pound sign (#).

If it is a……

  • Checking or Money Market, press 1
  • Savings, press 2
  • Certificate of Deposit, press 3
  • Loan, press 4
  • To return to the Main Menu….press 9

 Enter your Telebank personal ID Number (last 4 digits of social security number), followed by the pound sign (#).

Your Telebank Options

Option 1 - Account Inquiries

For Checking info…..Press 1.

  • Current balance & last deposit, press 1
  • Most recent transactions, press 2
  • To see if a specific check has cleared, press 3
  • Interest Information, press 4
  • Go back to Main Menu, press 9

For Savings info…..Press 2.

  • Current balance & last deposit, press 1
  • Most recent transactions, press 2
  • Interest information, press 3
  • Go back to Main Menu, press 9

 For Certificate of Deposit info…..Press 3.

  • Current balance, press 1
  • Interest information, press 2
  • Go back to Main Menu, press 9

For Loan info…..Press 4.

  • Payment Information, press 1
  • Interest information, press 2
  • Return to the Main Menu, press 9

 

Option 2 - Funds Transfer

To, transfer from…..

  • Checking/Money Market to Checking/Money Market, press 1
  • Checking/Money Market to Savings, press 2
  • Savings to Checking/Money Market, press 3
  • Savings to Savings, press 4
  • Enter the amount you would like to transfer followed by the pound sign (#)
  • If correct, press 1
  • To re-enter, press 2
  • To cancel & return to the Main Menu, press 9

 

Option 3 - Make a Loan Payment

To make a payment from…..

  • Checking/Money Market, press 1
  • Savings, press 2
  • Return to Main Menu, press 9
  • Enter Loan number followed by the pound sign
  • Enter amount of payment followed by the pound sign
  • If correct, press 1
  • To re-enter, press 2
  • Return to Loan payment menu, press 9

 

Option 4 - Change your Telebank Personal Identification Number

Enter new ID number followed by the pound sign (minimum of 4 digits, maximum of 7).

  • If correct, press 1
  • To re-enter, press 2
  • To return without changing, press 9
  • Press 9 to return to the Main Menu
CUSTOMER CARE  (515) 331-3100 TELEBANK  (515) 224-8181
LOST/STOLEN DEBIT CARDS  (800) 383-8000 EMAIL US: Click here
SHAZAM FRAUD MANAGEMENT  (866) 508-2693  
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(515) 331-3100
Email Us: Click Here
FAX (515) 331-1855

Community State Bank
P.O. Box 127
Ankeny, IA 50021

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