Skip to main content

Account Services

Increased ATM Fraud in Metro
June 16, 2015
Our fraud management system has indicated an increase of ATM fraud in the local area. Local media has also reported the presence of skimming devices...
Use "Street Smarts" When Traveling Abroad
June 14, 2015
It is travel season for many of our customers. Preparation and common sense go a long way when you travel outside of the United States. There are many...
Tips to Fight Debit Card and Online Fraud
May 28, 2015
Local law enforcement has indicated an increase of debit card fraud in the local area. While the incidents that have been reported by customers have...
The Age of Mobile - Important Security Tips
April 30, 2015
By 2017, the number of smartphone users in the U.S. is expected to surpass 200 million, nearly 65 percent of the population. Negotiating security in...

TeleBank Instructions

Call (515) 224-8181 - 24 Hours/ 7 Days a Week

FOR AUTOMATED ACCOUNT INFORMATION

Press 1 - Enter account number followed by the pound sign (#).

If it is a……

  • Checking or Money Market, press 1
  • Savings, press 2
  • Certificate of Deposit, press 3
  • Loan, press 4
  • To return to the Main Menu….press 9

 Enter your Telebank personal ID Number (last 4 digits of social security number), followed by the pound sign (#).

Your Telebank Options

Option 1 - Account Inquiries

For Checking info…..Press 1.

  • Current balance & last deposit, press 1
  • Most recent transactions, press 2
  • To see if a specific check has cleared, press 3
  • Interest Information, press 4
  • Go back to Main Menu, press 9

For Savings info…..Press 2.

  • Current balance & last deposit, press 1
  • Most recent transactions, press 2
  • Interest information, press 3
  • Go back to Main Menu, press 9

 For Certificate of Deposit info…..Press 3.

  • Current balance, press 1
  • Interest information, press 2
  • Go back to Main Menu, press 9

For Loan info…..Press 4.

  • Payment Information, press 1
  • Interest information, press 2
  • Return to the Main Menu, press 9

 

Option 2 - Funds Transfer

To, transfer from…..

  • Checking/Money Market to Checking/Money Market, press 1
  • Checking/Money Market to Savings, press 2
  • Savings to Checking/Money Market, press 3
  • Savings to Savings, press 4
  • Enter the amount you would like to transfer followed by the pound sign (#)
  • If correct, press 1
  • To re-enter, press 2
  • To cancel & return to the Main Menu, press 9

 

Option 3 - Make a Loan Payment

To make a payment from…..

  • Checking/Money Market, press 1
  • Savings, press 2
  • Return to Main Menu, press 9
  • Enter Loan number followed by the pound sign
  • Enter amount of payment followed by the pound sign
  • If correct, press 1
  • To re-enter, press 2
  • Return to Loan payment menu, press 9

 

Option 4 - Change your Telebank Personal Identification Number

Enter new ID number followed by the pound sign (minimum of 4 digits, maximum of 7).

  • If correct, press 1
  • To re-enter, press 2
  • To return without changing, press 9
  • Press 9 to return to the Main Menu
CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here
Weather could not be loaded at this time. Retry
Loading Weather…

(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 331-1855
URL: http://www.bankcsb.com

Community State Bank
P.O. Box 127
Ankeny, IA 50021

You are now being directed to a section of the CSB website containing products that are not insured by the FDIC; not a deposit or other obligation of, or guaranteed by, the depository institution; subject to investment risks, including possible loss of the principal amount invested.


Community State Bank does not provide, and is not responsible for, the product, service or overall website content available at linked websites. Community State Bank's privacy polices and security standards do not apply to linked websites. Viewers should consult the privacy and security disclosures on linked websites for further information.

To continue to the linked website, click the Continue button.