Skip to main content

Helpful Tips

CSB Names New President - Kurt Gibson
November 15, 2017
     Community State Bank is pleased to announce Kurt Gibson has joined the organization as President. He reports to current president & CEO,...
Increase in Debit Card Fraud
November 1, 2017
We have been notified of an increase in fraudulent debit card transactions in Iowa. Please monitor your accounts for any suspicious activity. If you...
Safeguard Your Card with CardValet!
September 6, 2017
We are excited to announce that you can now enroll your CSB debit card in CardValet! This exciting, new app allows you to use your smartphone...
Download Online Banking Transactions to Quicken®
August 31, 2017
You asked for it ... you can download your online banking transactions to Quicken. In online banking, click the download button and select Quicken...
Possible Delays in Bill Pay Payments Due to Weather Events
August 29, 2017
We have been notified by our Bill Pay business partner, that weather events around the country, may affect the timely delivery in payments that are...

Community State Bank wants to be your partner in protecting your identity and your finances. In our over 100 years of banking, we have learned some of the old rules are your best protection.

“If it sounds too good to be true, it probably is.”
There have been countless scams dealing with the winning of foreign lotteries. Other scams involve selling items and receiving a check for more than the selling price. If the sender of the check requests you to return some of the money by wire or a cashier's check or to send it on to someone else, discuss this with someone at the bank before you do it.

“Don’t talk to strangers.”
Do not give out your information to people on the phone or on the internet unless you know they are legitimate. No reputable business, banking, or government agency is going to ask for your information in a phone call or email that they initiate. Hang up the phone. Use internet directories or telephone information services to get a number you can use to call the company. Do not use phone numbers they supply.

“Balance your checkbook.”
The monthly reconciliation of your check book is a basic defense against fraud. You are the person who most accurately knows what checks you have written, who should be making automatic debits or credits to your account, and what ATM and debit card transactions you have made. Keep accurate records and balance your account when you receive your monthly statement. At Community State Bank, we will assist you in researching any errors. If you need help in learning how to keep track of your account, contact your Commercial or Personal Banker.

“A place for everything and everything in its place”
Choose a secure place to store your checkbook and account information. Your check is a wealth of information about you. Keep it and other account information where it cannot be easily accessed by service people who come to your home or work on your vehicle. When it is time to discard these items, use a shredder to destroy them.

“Stop, Look, and Listen.”
Stop and take time to order your free credit report from the major credit reporting agencies. Each agency will supply you with one free credit report each year. By alternating between agencies, you can review your credit report quarterly. Look to see that all reporting is accurate and does not include any accounts you did not open.

“An ounce of prevention is worth a pound of cure”
Restoring your good name is a difficult, time consuming job. Every step you take in protecting your identity now will payoff later. Being an alert consumer and taking steps to protect your identifying information is your first line of defense.


CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here

(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 252-1105

Community State Bank
P.O. Box 127
Ankeny, IA 50021

You are now being directed to a section of the CSB website containing products that are not insured by the FDIC; not a deposit or other obligation of, or guaranteed by, the depository institution; subject to investment risks, including possible loss of the principal amount invested.

Community State Bank does not provide, and is not responsible for, the product, service or overall website content available at linked websites. Community State Bank's privacy polices and security standards do not apply to linked websites. Viewers should consult the privacy and security disclosures on linked websites for further information.

To continue to the linked website, click the Continue button.