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Helpful Tips

If You Are On The Move ... Please Remember To Update Your Information!
August 11, 2015
Summer is a busy time and we find our customers are on the go! Many of you are moving and changing phones and/or emails. In an effort to provide the...
Protect Your Finances Using These Simple Tips
August 7, 2015
Recently, there has been an increase in the number of news reports about financial fraud, more specifically ATM fraud. How can you protect yourself...
Increased ATM Fraud in Metro
June 16, 2015
Our fraud management system has indicated an increase of ATM fraud in the local area. Local media has also reported the presence of skimming devices...
Use "Street Smarts" When Traveling Abroad
June 14, 2015
It is travel season for many of our customers. Preparation and common sense go a long way when you travel outside of the United States. There are many...
Tips to Fight Debit Card and Online Fraud
May 28, 2015
Local law enforcement has indicated an increase of debit card fraud in the local area. While the incidents that have been reported by customers have...
The Age of Mobile - Important Security Tips
April 30, 2015
By 2017, the number of smartphone users in the U.S. is expected to surpass 200 million, nearly 65 percent of the population. Negotiating security in...

Community State Bank wants to be your partner in protecting your identity and your finances. In our over 100 years of banking, we have learned some of the old rules are your best protection.

“If it sounds too good to be true, it probably is.”
There have been countless scams dealing with the winning of foreign lotteries. Other scams involve selling items and receiving a check for more than the selling price. If the sender of the check requests you to return some of the money by wire or a cashier's check or to send it on to someone else, discuss this with someone at the bank before you do it.

“Don’t talk to strangers.”
Do not give out your information to people on the phone or on the internet unless you know they are legitimate. No reputable business, banking, or government agency is going to ask for your information in a phone call or email that they initiate. Hang up the phone. Use internet directories or telephone information services to get a number you can use to call the company. Do not use phone numbers they supply.

“Balance your checkbook.”
The monthly reconciliation of your check book is a basic defense against fraud. You are the person who most accurately knows what checks you have written, who should be making automatic debits or credits to your account, and what ATM and debit card transactions you have made. Keep accurate records and balance your account when you receive your monthly statement. At Community State Bank, we will assist you in researching any errors. If you need help in learning how to keep track of your account, contact your Commercial or Personal Banker.

“A place for everything and everything in its place”
Choose a secure place to store your checkbook and account information. Your check is a wealth of information about you. Keep it and other account information where it cannot be easily accessed by service people who come to your home or work on your vehicle. When it is time to discard these items, use a shredder to destroy them.

“Stop, Look, and Listen.”
Stop and take time to order your free credit report from the major credit reporting agencies. Each agency will supply you with one free credit report each year. By alternating between agencies, you can review your credit report quarterly. Look to see that all reporting is accurate and does not include any accounts you did not open.

“An ounce of prevention is worth a pound of cure”
Restoring your good name is a difficult, time consuming job. Every step you take in protecting your identity now will payoff later. Being an alert consumer and taking steps to protect your identifying information is your first line of defense.


CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here
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(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 331-1855

Community State Bank
P.O. Box 127
Ankeny, IA 50021

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