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Important Information: Operating System & Browser Requirements

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Wednesday, March 15, 2017

Beginning April 11, our online banking service provider is implementing a new layer of security for online banking called TLS 1.2. This is the current industry standard for data security and is a financial industry best practice. TLS 1.2 ensures that transactions conducted from online banking to the end user are securely encrypted, providing enhanced privacy and security.

Internet browsers and operating systems that support TLS 1.2 will typically default to this security protocol, but you may want to confirm this by checking your browser security settings (see below). Please note, those using older browsers and operating systems will experience a disruption in online banking service. If you experience technical difficulties, enable TLS 1.2 on your system or consult your local IT resource.

Important Information:
• Microsoft Windows Server 2008 (and below) as well as Microsoft XP/Vista (and below) are not compatible with TLS 1.2. To  utilize online banking, users will need to upgrade to a compatible operating system.
• Microsoft Internet Explorer Desktop versions 9 & 10 can be compatible if run on Windows 7 or newer, but are not enabled by default. Users will need to enable TLS 1.2 within Tools>Internet Options>Advanced (see diagram below).
• See below for a quick reference of compatibility for other browser and operating systems.


Windows 7 & newer, enable TLS 1.2 within your browser by selecting Tools>Internet Options>Advanced, as shown below. If you have questions, please consult your local IT resource.

CARD ACTIVATION/PIN SELECTION: (800) 992-3808 CUSTOMER CARE:  (515) 331-3100
LOST/STOLEN DEBIT CARDS:  (800) 472-3272 TOLL FREE:  (844) 218-3100
FRAUD ASSISTANCE:  (800) 262-2024 TELEBANK:  (515) 224-8181
FRAUD ASSISTANCE (OUTSIDE U.S.): (973) 682-2652 EMAIL US: Click here

(515) 331-3100
Toll free: (844) 218-3100
Email Us: Click Here
FAX: (515) 252-1105

Community State Bank
P.O. Box 127
Ankeny, IA 50021

You are now being directed to a section of the CSB website containing products that are not insured by the FDIC; not a deposit or other obligation of, or guaranteed by, the depository institution; subject to investment risks, including possible loss of the principal amount invested.

Community State Bank does not provide, and is not responsible for, the product, service or overall website content available at linked websites. Community State Bank's privacy polices and security standards do not apply to linked websites. Viewers should consult the privacy and security disclosures on linked websites for further information.

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