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Customer Care
515.331.3100

Telebank
515.224.8181

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800.383.8000

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internetdepartment@bankcsb.com

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Telebank Instructions


Call (515) 224-8181 - 24 Hours/ 7 Days a Week


FOR AUTOMATED ACCOUNT INFORMATION

Press 1 - Enter account number followed by the pound sign (#)
If it is a……

  • Checking or Money Market, press 1

  • Savings, press 2

  • Certificate of Deposit, press 3

  • Loan, press 4

To return to the Main Menu….press 9



Enter your Telebank personal ID Number (last 4 digits of social security number), followed by the pound sign (#)

OPTIONS

Option 1 - Account Inquiries

For Checking info…..Press 1

  • Current balance & last deposit, press 1

  • Most recent transactions, press 2

  • To see if a specific check has cleared, press 3

  • Interest Information, press 4

  • Go back to Main Menu, press 9

For Savings info…..Press 2

  • Current balance & last deposit, press 1

  • Most recent transactions, press 2

  • Interest information, press 3

  • Go back to Main Menu, press 9
     

For Certificate of Deposit info…..Press 3

  • Current balance, press 1

  • Interest information, press 2

  • Go back to Main Menu, press 9

For Loan info…..Press 4

  • Payment Information, press 1

  • Interest information, press 2

  • Return to the Main Menu, press 9

Option 2 - Funds Transfer

To, transfer from…..

  • Checking/Money Market to Checking/Money Market, press 1

  • Checking/Money Market to Savings, press 2

  • Savings to Checking/Money Market, press 3

  • Savings to Savings, press 4

Enter the amount you would like to transfer followed by the pound sign (#)

  • If correct, press 1

  • To re-enter, press 2

  • To cancel & return to the Main Menu, press 9

Option 3 - Make a Loan Payment

To make a payment from…..

  • Checking/Money Market, press 1

  • Savings, press 2

  • Return to Main Menu, press 9

    • Enter Loan number followed by the pound sign

    • Enter amount of payment followed by the pound sign

  • If correct, press 1

  • To re-enter, press 2

  • Return to Loan payment menu, press 9

Option 4 - Change your Telebank Personal Identification Number 
 

Enter new ID number followed by the pound sign (minimum of 4 digits, maximum of 7)

  • If correct, press 1

  • To re-enter, press 2

  • To return without changing, press 9

Option 9 - Return to the Main Menu

 

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