Community State Bank will be closed on September 6th, 2010 in observance of Labor Day.
Due to the holiday, ACH and wire transaction dates will be adjusted.
Click here to view the ACH & Wire Holiday Schedule.

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Customer Care
515.331.3100

Telebank
515.224.8181

Lost/Stolen Debit Cards
800.383.8000

Email:
internetdepartment@bankcsb.com

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Telebank Instructions


Call (515) 224-8181 - 24 Hours/ 7 Days a Week


FOR AUTOMATED ACCOUNT INFORMATION

Press 1 - Enter account number followed by the pound sign (#)
If it is a……

  • Checking or Money Market, press 1

  • Savings, press 2

  • Certificate of Deposit, press 3

  • Loan, press 4

To return to the Main Menu….press 9



Enter your Telebank personal ID Number (last 4 digits of social security number), followed by the pound sign (#)

OPTIONS

Option 1 - Account Inquiries

For Checking info…..Press 1

  • Current balance & last deposit, press 1

  • Most recent transactions, press 2

  • To see if a specific check has cleared, press 3

  • Interest Information, press 4

  • Go back to Main Menu, press 9

For Savings info…..Press 2

  • Current balance & last deposit, press 1

  • Most recent transactions, press 2

  • Interest information, press 3

  • Go back to Main Menu, press 9
     

For Certificate of Deposit info…..Press 3

  • Current balance, press 1

  • Interest information, press 2

  • Go back to Main Menu, press 9

For Loan info…..Press 4

  • Payment Information, press 1

  • Interest information, press 2

  • Return to the Main Menu, press 9

Option 2 - Funds Transfer

To, transfer from…..

  • Checking/Money Market to Checking/Money Market, press 1

  • Checking/Money Market to Savings, press 2

  • Savings to Checking/Money Market, press 3

  • Savings to Savings, press 4

Enter the amount you would like to transfer followed by the pound sign (#)

  • If correct, press 1

  • To re-enter, press 2

  • To cancel & return to the Main Menu, press 9

Option 3 - Make a Loan Payment

To make a payment from…..

  • Checking/Money Market, press 1

  • Savings, press 2

  • Return to Main Menu, press 9

    • Enter Loan number followed by the pound sign

    • Enter amount of payment followed by the pound sign

  • If correct, press 1

  • To re-enter, press 2

  • Return to Loan payment menu, press 9

Option 4 - Change your Telebank Personal Identification Number 
 

Enter new ID number followed by the pound sign (minimum of 4 digits, maximum of 7)

  • If correct, press 1

  • To re-enter, press 2

  • To return without changing, press 9

Option 9 - Return to the Main Menu

 

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